June 2019-October 30 2023
Infosys-Process Specialist
• Weekly reporting/tracking of order status (WIP Management – Work in Progress) -Order tracking
• Weekly conference call to discuss order status, providing resolution and plans to resolve each issue
June 2012 - October 2018
Infosys-Senior Process Executive (Order Manager- Business to Business)
The job involves working closely with various ATT employees, such as Business Managers, Senior Project Managers, Account Managers, and other Project and ATT end customers.
The primary responsibilities of the job include
1. Understanding the customer's requirements and timelines
2. Participating in conference calls/technical interviews with ATT/end customers to gather requirements
3. Issuing orders accurately as per the customer's specifications
4. Reviewing project plans and monitoring schedules to honor commitments made to customers
5. Provide detailed investigation to resolve any issues encountered
Feb 11 2019 -May 2019
MAERSK-Process Expert
Customer Service/logistics in a shipping company handling Malaysia
• Attend to export and import specifics process as assigned in the team
• Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling or exceptions concern
April 2011-June 2012
West Contact Services, Inc-Customer Service Representative
-
Reviewing customer checking account and giving authorization code if qualifies
-
Assist them in writing a check
-
Refer to the bank if needed
June 2010-March 2011
Sitel-Customer Service Representative
• Resolving customer issues regarding payment
• Explaining the basic guidelines of their plan
Customer Service Experience
Education
2023-up to present
Business Diploma
I am currently enrolled in the first semester of the Business Diploma program at Red Deer Polytechnic.
1996-2000
High School Diploma
I graduated from Rizal High School. This is a public school in the Philippines and it has been listed as the "largest secondary school in the world" since 1993 by the Guinness Book of World Records until 2005
2000-2004
Bachelor of Commercial Science Major in Computer Science
I graduated from Jose Rizal University, located in Mandaluyong Philippines. During my studies, I honed my skills in computer advancement and at the same time interaction with a lot of people because we have to deal with a lot of interviews for our final thesis.